If you are asking "is Mobile Legends down?", there are two possibilities: the servers have a problem, or your connection does. Moonton does not appear to run a public server status page, so the quickest way to tell is to check a few places in order.
Is Mobile Legends down right now? How to check
- Look at the login screen and in-game notices. Planned maintenance is announced in the game, usually with a time window. If you see a maintenance notice, the only fix is to wait.
- Check the official Mobile Legends social media accounts. Outages and maintenance extensions are posted there first.
- Check an outage tracker. Sites such as Downdetector and Outage.Report collect user reports and show a spike within minutes of a real outage. A flat graph means the problem is probably on your side.
- Ask a friend on a different network. If they can log in and you can't, it isn't the servers.
A new patch is the most common reason for downtime. Servers are often unavailable for a short period while an update rolls out, and the game will ask you to update before you can log in again. Our patch notes coverage shows when the latest update landed.
Fixes when the problem is on your side
Work down this list; most connection issues are solved by the first three.
- Close the game completely and reopen it.
- Switch networks. Move from Wi-Fi to mobile data or the other way round. This is the fastest test of whether your network is the cause.
- Restart your router if you are on Wi-Fi.
- Update the game in Google Play or the App Store. An outdated version cannot connect after a patch.
- Free up storage. Updates fail quietly when the phone is nearly full.
- Restart your phone.
- Turn off any VPN, or try a different server location if you rely on one.
- Contact your internet provider if every app is slow, not only MLBB.
What the common symptoms mean
| Symptom | Likely cause |
|---|---|
| Maintenance notice on login | Planned downtime; wait for it to end |
| Stuck on the loading screen for everyone you know | Server-side problem |
| Stuck on loading only for you | Outdated app, full storage or network |
| High ping only in matches | Your connection or network congestion |
| Disconnects at the same time every evening | Peak-hour congestion on your provider |
| Can't log in right after an update | The patch is still rolling out, or your app needs updating |
How to contact Mobile Legends customer service
Support is handled inside the game.
- Open MLBB and go to Settings (the gear icon), or tap the Customer Service icon if your version shows one in the lobby.
- Open the Help or Customer Service section.
- Choose Contact Us and pick the category that fits your problem.
- Describe the issue and send it.
Menu names vary slightly between versions. If you can't log in at all, look for a customer service or help button on the login screen.
Have these ready before you write in:
- Your Game ID and Zone ID (the number in brackets next to your ID)
- What happened and when, including any error code
- A screenshot or screen recording
- For payment problems, the receipt from Google Play, the App Store or your top-up provider
Never give anyone your password. Genuine support identifies you by Game ID and does not need it.
Check the game's own notices first, an outage tracker second, your Wi-Fi third. That order answers the question in under a minute.
Lost stars to a disconnect?
A crash or outage in the middle of a ranked match can cost you a star. After a confirmed outage, check your in-game mailbox once service returns: compensation, when it is given, arrives there. For a single disconnect, report it through customer service with the match time.
While you wait, our ranks and game modes guide explains how stars and star protection work, and the matches page has the latest esports results.
Sources: AFK Gaming — Is the Mobile Legends server down right now?; VCGamers — How to contact ML customer service. We found no official Moonton status page as of October 2026.
